PRIVACY POLICY
At Dum Dum, your privacy is important to us. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you use our platform.
1. Information We Collect
We collect the following types of information:
- Personal Information: Your name, email address, phone number, and payment details when you register or make bookings.
- Profile Information: For artists, we collect details such as skills, availability, profile pictures, videos, and other content provided by you.
- Usage Data: Information about your interactions with the app, such as pages visited, time spent, and actions taken.
- Customer Support Data: If you contact our support team, we may collect information regarding the inquiry, communication logs, and any actions taken to resolve your issue.
2. How We Use Your Information We use your information to:
- Facilitating Bookings: We use your personal and profile information to enable you to book artists’ services and for artists to respond to booking requests.
- Processing Payments: We securely process your payment information to complete transactions, ensuring that the appropriate amounts are charged for services rendered.
- Improving Platform Functionality: We use your data to understand your preferences and behaviors, allowing us to enhance the platform’s features and user interface.
- Marketing and Promotions: We may send you promotional emails, newsletters, and other updates about Dum Dum. You can opt out of these communications at any time by adjusting your preferences.
- Legal Compliance and Safety: We may use your information to comply with legal obligations, enforce our terms, protect against fraud, and safeguard the rights of users, artists, and Dum Dum.
3. We may share your information with:
- Artists and Users: details may be shared to facilitate bookings, appointments, and communication.
- Legal Authorities: If required by law or to protect the safety of users and the platform. We do not sell your personal information to third parties.
4. Your Rights and Choices You have the right to:
- Access Your Information: You can request access to the personal data we hold about you.
- Correct or Update Your Information: If any of your personal information is incorrect or incomplete, you can update it through your account settings or by contacting us
- Delete Your Data: You have the right to request the deletion of your personal data, and we will do so unless we are required to retain it for legal or operational reasons.
- Restrict Data: Restrict Data or limit how we process your data in certain circumstances.
5. Data Security
We implement robust security measures to protect your personal and financial information from unauthorized access, use, or disclosure. This includes using encryption technologies, secure servers, and firewalls to safeguard your data. We also regularly conduct security audits to identify and address any potential vulnerabilities. Access to your personal data is strictly limited to authorized personnel within Dum Dum who are trained in data protection procedures.
6. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your user experience. You can control and manage cookies through your browser settings.
7. Children’s Privacy
Dum Dum is not intended for individuals under (Mention age), and we do not knowingly collect personal information from children.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes, and your continued use of the platform after such updates indicates your acceptance of the revised policy
REFUND POLICY
At Dum Dum, we strive to ensure a seamless experience for both users and artists. Below are the terms and conditions governing refunds:
1. Cancellation by Users
- Artist Cancellation: If an artist cancels a confirmed booking, users will receive a full refund of the booking amount, if applicable.
- User Cancellation: If a user cancels a booking, the refund policy is subject to the individual artist’s cancellation terms.
- Cancellation Timeframe: Refund eligibility may depend on the timing of cancellation before the scheduled event. Please review the artist’s cancellation policy during the booking process.
2. Refund Requests
- Refund requests must be submitted via our support channels [Insert support channels]) within [X] days of the booking date.
- Refunds are typically processed to the original payment method within [Y] business days, subject to approval.
3. Non-Refundable Situations
- Fees charged for rescheduling or custom services may not be refundable, as determined by the artist.
- No refunds will be issued for no-shows or failure to attend the scheduled service.
4. Disputes and Resolving Refunds
- In the event of a dispute regarding refunds, users and artists agree to work directly to resolve the issue. Dum Dum may assist in mediation but is not liable for resolving refund disputes.
COOKIES POLICY
We use cookies to enhance your experience on the Dum Dum platform. This Cookies Policy explains how we use cookies and your choices regarding them.
1. Types of Cookies We Use
- Essential Cookies: Necessary for the operation of the platform, like session management and security.
- Analytical Cookies: Help us understand how users interact with our platform by collecting data on browsing activities and usage patterns.
- Advertising Cookies: Used to deliver relevant ads based on your interests.
2. How We Use Cookies
- To personalize your experience and remember your preferences.
- To analyze usage patterns and improve the platform.
- To provide targeted marketing based on your browsing behavior.
3. Managing Cookies
You can control or disable cookies through your browser settings. Please note that disabling cookies may limit certain features and functionalities of the platform.
4. Third-Party Cookies
We may allow third-party service providers to place cookies to perform analytics and deliver advertising on our behalf.
5. Changes to This Cookies Policy
We may update this policy from time to time. The revised policy will be posted on our platform, and continued use of Dum Dum indicates your acceptance of any changes.